Shipping policy
At checkout, the customer can choose between two delivery methods for their order provided by BAGUY: in-store pickup – free, or delivery to the address.
If you choose delivery to the address, it is the User's responsibility to assume the risk of the products once delivered to the delivery address specified at the time of the order. We do not accept responsibility when an incorrect delivery address is provided or when the User does not collect the products at the specified delivery address.
However, the risk of loss or damage to the products will only be your responsibility after delivery to the delivery address.
BAGUY entrusts the delivery of its orders to an external transport service, proceeding with the shipment of the ordered product(s) on the days and times used by the logistics company, to the delivery address indicated by the customer.
The estimated delivery time for orders varies between 1 to 2 business days for deliveries in mainland Portugal, 5 to 7 business days for deliveries in the Azores or Madeira archipelagos, and 7 to 14 business days for other European countries or outside Europe.
Delivery times may be delayed during periods of higher order volume, such as sales periods, Christmas, Black Friday, among others.
The costs applied to the shipment of the order are the responsibility of the customer, with an automatic calculation of this value made for each order during the checkout process, based on the number of items, their weight and dimensions, and the destination address of the order, according to the previously defined table:
| Destination | Shipping costs | Delivery time |
| Continental Portugal | 5 € | 1 to 2 business days |
| Azores and Madeira | 8.36€ | 4 to 8 business days |
| Europe | 18 € | 5 to 10 business days |
| International shipments (non-EU) | 32€ | 5 to 15 business days |
BAGUY is not responsible for any costs associated with possible customs clearance, which will be borne by the customer.
BAGUY will inform the customer of the unavailability of the ordered product(s), as well as proceed with the refund of the amount paid, within a maximum period of 15 (fifteen) days from the knowledge of the unavailability.
Delivery is considered completed upon signature on the delivery receipt at the agreed address.