Refund policy

 

As provided by law, BAGUY allows the exchange and return of items, provided that they have not been used by the customer and maintain the same presentation conditions as when they were sent.

Requests for exchange or return must be unequivocally addressed to the email geral@baguy.pt, within a maximum period of 14 days after receiving the order.

After receiving the item(s) at our facilities, we conduct a careful analysis of them and the exchange/return will only be accepted if the following requirements are met:

a) The product(s) show no signs of use or handling;

b) The product(s) maintain their original characteristics and tags intact;

c) The product(s) are complete and were sent along with all the material that accompanied the original order.

Any request for exchange or return must indicate the order number and proof of defect, if any.

The amount related to the return will be reimbursed through the payment method originally used for the purchase within a maximum period of 14 business days or through another means to be agreed with the customer.

The cost inherent to shipping fees is the sole responsibility of the customer, with no refund of these fees.

In case of return due to defect or other non-conformities related to the ordered products, BAGUY assumes responsibility for the shipping costs paid initially, as well as for the exchange/return process.

If a product is returned and does not meet the eligibility requirements for exchange or return, according to the conditions previously mentioned, the customer will be notified of the non-acceptance of the exchange or return and the item(s) will be resent to the address provided in the original order.