Legal notice

 

Dear customer,

Providing you support so that you can exercise your right to complaint before an official, third-party, and impartial entity, and as provided in Law no.144/215, of September 8, 2015, we have gathered some information that will assist you in this process.

If you are not satisfied with the solution presented by our company regarding a litigation process, you can contact one of the Alternative Dispute Resolution Entities, whose contacts we disclose:

1. CNIACC – National Center for Consumer Conflict Information and Arbitration
Tel.: 213 847 484;
Email: cniacc@unl.pt

2. CIMAAL – Center for Information, Mediation and Arbitration of Consumer Conflicts of Algarve
Tel.: 289 823 135;
Email: cimaal@mail.telepac.pt

3. Consumer Conflict Arbitration Center of the Coimbra District
Tel.: 239 821 690/289.
Email: geral@centrodearbitragemdecoimbra.com

4. Consumer Conflict Arbitration Center of Lisbon
Tel.: 218 807 000 / 218807030.
Email: juridico@centroarbitragemlisboa.pt;
director@centroarbitragemlisboa.pt

 

5. Consumer Information and Arbitration Center of Porto
Tel.: 225 508 349 / 225 029 791;
Email: cicap@mail.telepac.pt

6. Consumer Conflict Arbitration Center of Vale do Ave/Arbitral Tribunal
Tel.: 253 422 410;
Email: triave@gmail.com

7. Center for Information, Mediation and Consumer Arbitration (Consumer Arbitral Tribunal)
Tel.: 253 617 604;
Email: geral@ciab.pt

8. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;
Email: centroarbitragem.sras@gov-madeira.pt

9. Center for Information, Mediation and Insurance Ombudsman www.cimpas.pt

Alternatively, you can consult the Consumer Portal at www.consumidor.pt, or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.