Terms and conditions

These Terms and Conditions regulate the sale, including registration, of Baguy products via the website www.baguy.pt.

The website www.baguy.pt is managed by Ana & Barbara, LDA., legal person no. 514515902, with registered offices at Rua Dr. Manuel Barbosa de Brito, n45, 4730-769 Vila Verde, Braga, Portugal.

The use of the website www.baguy.pt and the purchase of Baguy products presupposes the User's knowledge, understanding and acceptance of these Terms and Conditions.

Orders

Right of Free Contract Termination.
When you order an item from Baguy, you have 14 consecutive days to exchange or return the item, in accordance with Decree-Law no. 24/2014, of February 14, from the moment you receive it. The customer is responsible for the shipping costs involved in exchanges and returns. In order for an exchange to be made, the item must not have been used or washed and must retain the labels as it was sent. Once Baguy has received the item, if it does not comply with the above, the exchange will not be made. Items that are damaged due to washing errors will not be exchanged, as Baguy cannot be held responsible for misuse/washings. The exchange will only be made once we have received the item and checked that it meets the conditions described above. Baguy will inform you within three days of receipt of the item to be exchanged whether an exchange can be made. The exchange can be made for the same item in a different size or model.
No exchanges or returns on personalized items

Payment Methods

You can pay for your purchases by Bank Transfer, Credit Card, Paypal, ATM Reference, Klarna, Apple Pay, Google Pay or through the MB Way system.

Baguy does not accept any payment method other than those mentioned in the previous point. Do not use any means other than those listed in the specified payment methods. If you do, Baguy cannot be held responsible for the loss of value or any other damage that may result.

Shipping costs

The prices shown on www.baguy.pt do not include shipping costs to mainland Portugal and the islands, which will cost 5 euros. For all other countries, the respective amount will apply, depending on the destination.

For shipments outside Europe, all orders will have an associated shipping cost. 

Extra-Community orders may be subject to VAT, Import Customs Duties or other taxes specific to each country, payable by the recipient upon receipt of the order in the destination country.

Warranty and after-sales service

Baguy products are guaranteed in accordance with the legislation applicable to the sale of consumer goods.

Electronic Complaints Book

You can register your complaint in the Electronic Complaints Book. To do so, simply access the Electronic Complaints Book platform, here.

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